Warranty and return.
WARRANTY POLICY
For normal use, our furniture is guaranteed for one year on construction defects linked to domestic use only.
As you know, the wood species used in the manufacture of our furniture imported from Asia (India, Indonesia, Thailand, etc.) are different from those used in North America. Throughout the seasons, all furniture undergoes changes, due to changes in temperature and ambient humidity, leading to slight cracks. All these differences are not defects but on the contrary affirm the particularity of your wooden furniture.
Ready-to-assemble products should be handled with care and caution. Inspect every part and hardware BEFORE assembly. Claims for parts and/or hardware must be made PRIOR to assembly. Damage resulting from assembly errors and/or improper handling of parts, including scratches, is not covered by this warranty.
CONTROL THE HUMIDITY!
Wood movement is most often associated with fluctuations in humidity. Therefore, try to keep the relative humidity in the area of your wooden furniture between 30% and 40%, and avoid any sudden temperature changes.
Normal characteristics of solid wood furniture
Like any living material, different nuances can occur through the finish. Even if the finish used is similar, a variation in color, shade, appearance or shade between several pieces of furniture but also on the same piece of furniture may occur.
As well as knots, cabinetmaking products (wood pulp, epoxy, etc.) or assembly lines may be visible through the painted surface and for certain pieces of furniture this may be a deliberately desired aspect.
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What appears to be an imperfection is actually just an inherent feature of solid wood furniture.
- small natural movements of the wood.
- wood warping of less than 0.6% of the width (transverse grain) of the wood surface.
- surface cracks less than 3 mm wide, deflection of cabinetmaking product (resin, glue and wood filler) filled above or below the level of the wood surface by less than 2 mm.
- Stumps and other furniture made with wooden planks thicker than 2". Even if they are kiln dried, deep traces of moisture often remain in these wooden planks. When this moisture eventually disappears , shrinkage of the wood will cause additional cracking. Since cracks in this type of part are expected, they are not considered a defect.
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The warranty does not cover:
Examples of Unwarranted Alterations
Fondue liquid |
Solvent |
Round of heat |
Corrosive product |
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- all wooden components used outdoors or subjected to abnormal humidity or prolonged exposure to humidity - shipping damage unless it is a packaging problem - work carried out or damage caused by third party installers not mandated by Kif-Kif Import |
RETURN POLICY
Within 7 days of purchase, you can request a credit for any item you do not like.
After taking possession of your order, you have 48 hours to request an exchange or a credit note. You must return the product to us in its original packaging, assuming shipping and/or handling costs.
When receiving your order, please ensure that you have received all the products ordered. It is recommended that you review your invoice before delivery personnel leave, and notify them of any discrepancies. Please indicate any incident during delivery on your invoice and contact us as soon as possible. Kif-Kif Import and the carrier will not be responsible for a problematic situation which was not indicated on the delivery note. If you notice a defect in your merchandise, keep all of its original packaging and complete the form below or contact us by email at info@kifkifimport.com within 24 hours of your delivery to ensure that appropriate measures are taken. taken.
