A message for our dear customers
As the COVID-19 situation evolves, we reserve the right to make necessary changes to the information below without notice. We will continue to adapt our best practices based on instructions communicated by the Public Health Agency of Canada and local authorities.
Last updated: December 24, 2020
Please note that our stores are closed following government directives.
It is possible to shop our furniture and decorative items on our online store kifkifimport.com.
Our home delivery services and customer support are maintained.
Our customer service can be reached by email at info@kifkifimport.com or by telephone at 438 394 5892.
Warehouse order picking is suspended.
Our stores will resume operations on Monday January 11, 2021, during the following reduced operating hours:
Kif-Kif import to Quartier DIX30 in Brossard
Monday to Friday: 11 a.m. - 6 p.m.
Saturday and Sunday: 11 a.m. - 5 p.m.
Kif-Kif Import in Laval
Monday to Friday: 11 a.m. - 6 p.m.
Saturday and Sunday: 11 a.m. - 5 p.m.
Our protective measures for everyone’s safety
Health and preventive measures have been put in place to ensure the well-being and safety of all.
- We ask that you do not come to the store if you have symptoms of COVID-19, if you have been diagnosed or if you have been in contact with someone with the virus;
- We carry out daily checks on the health of all our employees;
- Regulation of entries to limit the number of people in store: 4 people from the same household per Kif-Kif Import Advisor;
- Priority for pregnant women, elderly people and people with reduced mobility, healthcare workers;
- Containers of hand sanitizer are available to our customers and advisors;
- We strongly recommend the use of a mask during your visit
- We will invite you to ensure that you respect the physical distance of 6 feet with Kif-Kif Import advisors and other customers present in the store;
- It will not be possible to touch the furniture and decorative objects, but your Kif-Kif Import advisor will accompany you in your shopping experience;
- All invoices are sent by email to limit exchanges.
- We will only accept payment by credit or debit card;
- Access to toilets will not be accessible to our customers;
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Is in-store pickup still available?
In-store pickup is only possible for furniture on display, purchased and taken away the same day. Store personnel are not authorized to assist you in packing, handling or lifting a product or loading your order into your vehicle. To ensure the safety of our customers and our advisors, we have temporarily stopped in-store pickups for all products that require handling by 2 people, depending on weight and volume.
Is Montreal warehouse pickup available?
Yes, by appointment only.
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Are home deliveries still in effect?
Yes. All our delivery services, including the white glove service which includes assembly and installation, are maintained but adapted to strict health measures.
Please note that free deliveries are curbside. You will have to collect your order on your own from the back of the truck. Depending on your delivery address and your order, Sans Souci (domestic delivery to the first room of your home, without unpacking) and/or Gant Blanc (order unpacked and installed in the rooms of your choice) delivery options may be offered to you. by our logistics department.
The new measures put in place help ensure the safety of our warehouse and delivery staff. They consist, among other things, of daily health monitoring, an increased hygiene protocol, reduced operating hours as well as a new contactless delivery procedure. To take into account public health directives, the organization put in place is based around small teams in order to reduce the number of people on the site. Please note that the application of these new measures could cause exceptional delays to our delivery service. We kindly ask you to keep a distance of at least two meters from our staff at all times and to have a pencil handy to sign the delivery note.
